Last updated: August 26, 2026
This Custom-Made Order Policy applies to products identified as “Custom Made to Order” on the Bentoria website. It supplements our Terms of Service, Shipping Policy, Privacy Policy, and Return and Refund Policy.
By placing a custom-made order, submitting content, and approving the final design proof, you agree to this policy.
1. CUSTOM-MADE PRODUCT
A custom-made product is created specifically for you using your submitted artwork or design instructions and your selected product colors.
Each Design Your Own Bentoria Beach Mat Set includes:
• One custom-printed beach mat
• Two pillows, both in one selected pillow color
• Two towels, both in one selected towel color
• Four sand stakes, all in one selected stakes color
• One phone pouch in the selected color
Available colors and customization options are displayed on the product page.
2. PRICE AND PAYMENT
The price is $219 per custom set unless a different price is clearly displayed on the product page before checkout.
Full payment, including applicable shipping charges and taxes displayed at checkout, is collected when the order is placed.
The Bentoria $20 welcome offer and other promotional discounts do not apply to custom-made products unless Bentoria expressly states otherwise.
3. SUBMITTING ARTWORK OR A DESIGN REQUEST
You may:
• Upload your own artwork; or
• Ask Bentoria to prepare a design based on your submitted instructions.
Uploaded artwork must meet the file and quality requirements displayed on the product page. Bentoria may request a higher-resolution file, clarification, replacement content, or reasonable changes before preparing the design proof.
A delay in providing requested files, instructions, selections, revisions, or approval will delay the start of production and shipment.
4. OWNERSHIP AND PERMISSION
By submitting artwork, photographs, logos, names, text, characters, trademarks, or other content, you represent and warrant that:
• You own the submitted content or have all permissions required to use it;
• Bentoria may reproduce, modify, print, and manufacture the content for your order; and the content does not violate any copyright, trademark, privacy, publicity, or other third-party right.
You grant Bentoria a limited license to review, modify, reproduce, and use the submitted content solely as necessary to design, manufacture, quality-check, and fulfill your custom order.
You are responsible for claims resulting from content you submit without the required ownership or permission.
5. PROHIBITED CONTENT
Bentoria does not accept designs containing:
• Pornographic, sexually explicit, or graphic nude content;
• Content exploiting or sexualizing minors;
• Hate speech, extremist symbols, or content promoting violence or discrimination;
• Defamatory, threatening, abusive, or harassing content;
• Graphic violence or content promoting illegal activity;
• Content attacking, mocking, or deliberately desecrating a religion or religious group;
• Political campaign materials or inflammatory political propaganda;
• Content intended to harass, humiliate, or provoke an individual or group;
• Artwork, photographs, logos, characters, trademarks, or other material that the customer is not authorized to use; or
• Content that violates applicable law or that Bentoria reasonably determines could harm customers, third parties, or the Bentoria brand.
Bentoria may reject a design or request reasonable modifications. If an acceptable design cannot be agreed upon before final design approval and production has not begun, Bentoria may cancel the order and issue a full refund.
6. DESIGN PROOF AND REVISIONS
Your custom order includes:
• One initial design proof; and
• Up to two rounds of reasonable revisions.
A reasonable revision is a limited adjustment to text, color, placement, or another detail within the existing design direction.
A completely new concept, substantial redesign, or additional revision round is not included. If additional design work requires a fee, Bentoria will disclose the amount and obtain your agreement before performing that work.
Production will not begin until you explicitly approve the final design proof.
7. FINAL DESIGN APPROVAL
You are responsible for carefully reviewing the final proof, including:
• Artwork and print placement;
• Names, wording, spelling, and punctuation;
• Selected colors;
• Product components; and
• Any other customization details.
Your written approval or use of the “Approve Final Design” action authorizes Bentoria to begin production.
Bentoria will not treat silence or failure to respond as final design approval.
Colors displayed on screens, digital proofs, and color swatches are approximate. The finished product may have reasonable color variations caused by screen settings, printing methods, materials, lighting, or normal production processes. A minor color variation alone is not considered a defect or a material difference from the approved proof.
8. PRODUCTION AND SHIPPING TIME
Your custom-made order is estimated to ship within four weeks after final design approval.
This is an estimated shipment timeframe, not a guaranteed delivery date. Carrier transit time is additional.
The four-week period:
• Begins only after Bentoria receives your explicit final design approval;
• Does not begin on the date the order is placed; and
• Does not run while Bentoria is waiting for files, information, revisions, selections, or approval from you.
You will receive a shipping confirmation email with tracking information when your order ships.
9. DIRECT INTERNATIONAL SHIPPING AND DDP
Custom-made orders may be shipped directly to the customer by Bentoria’s production partner in China.
When an order is identified as Delivered Duty Paid or “DDP,” Bentoria arranges international transportation, customs clearance, and payment of applicable import duties and import taxes included in the order amount shown at checkout. You should not normally be required to pay additional import duties upon delivery.
You must provide a complete and accurate name, delivery address, telephone number, and any information reasonably required for customs clearance. Additional costs caused by an incorrect address, refused delivery, failure to provide required information, or an unauthorized address change may be the customer’s responsibility to the extent permitted by law.
Custom-made products and in-stock products may be shipped separately and may arrive at different times.
10. SHIPPING DELAYS
Bentoria will make reasonable efforts to ship within the stated timeframe.
If we learn that we cannot ship within the promised timeframe, we will notify you and provide a revised estimated shipment date and the options required by applicable law. These options may include consenting to the delay or canceling the unshipped order for a full and prompt refund.
This Custom-Made Order Policy does not limit any cancellation or refund right that cannot legally be waived.
11. CANCELLATION BEFORE FINAL DESIGN APPROVAL
You may request cancellation before approving the final design by emailing support@bentoria.co and providing your order number.
If the final design has not been approved and production has not begun, Bentoria will cancel the order and issue a full refund.
A cancellation is not effective until confirmed by Bentoria. If you have already approved the final design and production has begun, the final-sale provisions below apply.
12. FINAL SALE AFTER DESIGN APPROVAL
After you approve the final design and production begins, the order cannot be canceled or changed and the custom-made product is not eligible for a change-of-mind return or exchange.
Bentoria’s general 30-day return policy does not apply to change-of-mind returns of custom-made products after final design approval.
This final-sale restriction does not apply if:
• The product arrives damaged or defective;
• The order is incomplete or incorrect;
• The product is materially different from the approved final design;
• Bentoria fails to ship within the applicable timeframe and you exercise a legally available cancellation right; or
• A cancellation, replacement, return, or refund is otherwise required by applicable law.
13. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
Please inspect your custom-made order promptly after delivery.
If the product is damaged, defective, incorrect, incomplete, or materially different from the approved final design, contact support@bentoria.co as soon as possible, preferably within seven days after delivery.
Please provide:
• Your order number;
• A description of the problem;
• Clear photographs of the complete product and affected area;
• Photographs of the packaging and shipping label; and
• Any other information reasonably required to review the claim.
Do not discard, alter, use, repair, or return the product or packaging until Bentoria provides instructions.
After reviewing the claim, Bentoria may provide a repair, remake, replacement, partial refund, or full refund, as appropriate and required by applicable law.
The requested seven-day notification period helps us investigate shipping and production issues and does not limit any non-waivable rights provided by applicable law.
14. ADDRESS AND ORDER CHANGES
You are responsible for providing complete and accurate customization details, contact information, and shipping information.
Contact support@bentoria.co as soon as possible to request an address or order change. Changes are not guaranteed after processing begins and cannot normally be accepted after final design approval or shipment.
Do not submit an address change directly to the carrier without Bentoria’s confirmation, as doing so may interfere with customs clearance or delivery.
15. CUSTOMER DELAYS AND FAILURE TO RESPOND
Production cannot begin without your final design approval.
If Bentoria is waiting for artwork, instructions, selections, revisions, answers, or final approval, the order will be placed on hold and the four-week production timeframe will not begin.
Bentoria may send reminder emails. If you do not respond for 14 consecutive calendar days after our latest request, we may continue to hold the order or cancel it.
If Bentoria cancels the order before final design approval and production has not begun, we will issue a full refund.
16. MARKETING USE
Submitting a custom-made order does not automatically give Bentoria permission to use your custom design publicly for advertising or marketing.
Bentoria may photograph or share the finished custom product for marketing purposes only if you separately provide permission. Any optional marketing-permission checkbox will be unchecked by default.
This restriction does not prevent Bentoria from keeping photographs, proofs, files, and production records for internal order processing, quality control, legal compliance, fraud prevention, or dispute resolution.
17. RELATIONSHIP TO OTHER BENTORIA POLICIES
This policy supplements Bentoria’s:
• Return and Refund Policy;
• Shipping Policy;
• Privacy Policy; and
• Terms of Service.
If another Bentoria policy provides a general 30-day return period, custom-made products remain excluded from change-of-mind returns after final design approval as described in this policy.
Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
18. CONTACT US
For questions, cancellation requests, design changes, shipping concerns, or problems with a custom-made product, contact:
Email: support@bentoria.co
Website: https://bentoria.co