Frequently asked questions
What is included in a Bentoria Beach Mat Set?
Each set includes one beach mat, two pillows in one selected color, two towels in one selected color, four sand stakes, a carrying strap, and a waterproof phone pouch. Please check the individual product page for the exact contents and available colors.
How long does shipping take?
In-stock orders are typically processed within 1–3 business days. Estimated delivery times and available shipping options are displayed at checkout. Once your order ships, you will receive a confirmation email with tracking information.
Pre-order and custom-made products follow the estimated shipping timelines shown on their respective product pages.
What is a pre-order?
A pre-order allows you to purchase a product before it is available in our warehouse. Full payment is collected at checkout. The estimated shipping date or shipping window is displayed on the product page before purchase.
If the estimated shipping date changes, we will contact you by email and provide the options required under applicable law. Please review our Pre-Order Policy before placing your order.
Can I cancel a pre-order?
You may request a cancellation before the order enters production or fulfillment, but approval is not guaranteed once processing has begun. If we cannot ship within the stated timeframe, we will notify you and provide the options required under applicable law.
For complete terms, please review our Pre-Order Policy.
What is a custom-made order?
A custom-made order is produced specifically for you using your approved design and selected options. You may submit a requested print and select the available colors for the mat trim and strap, pillows, towels, stakes, and phone pouch.
Bentoria reserves the right to reject designs containing unlawful, explicit, hateful, discriminatory, defamatory, politically inflammatory, religiously offensive, or otherwise inappropriate content.
When will my custom-made order ship?
Custom-made orders are estimated to ship within 4 weeks after final design approval. This is a production estimate, not a guaranteed delivery date. Transit time begins after the completed order leaves the manufacturer.
We will send tracking information when the order ships. Delays caused by design revisions, incomplete information, customs, carriers, or events outside our reasonable control may affect the timeline.
Can I return or cancel a custom-made order?
Because custom-made products are created specifically for you, they cannot normally be canceled, returned, or refunded after final design approval and production has begun.
This restriction does not apply if the item arrives damaged, defective, materially different from the approved design, or where a refund or other remedy is required by applicable law. Contact us promptly at support@bentoria.co if there is a problem with your order.
Please review our Custom-Made Order Policy before purchasing.
What is your return policy?
Eligible, non-customized products may be returned within 30 days after delivery, subject to the conditions stated in our Return Policy. Items must be unused, in their original condition, and returned with the original packaging and included accessories.
Pre-order purchases remain subject to our general return requirements after delivery unless otherwise stated. Custom-made products are not eligible for change-of-mind returns, except where required by law or when an item arrives damaged, defective, or materially different from the approved design.
What should I do if my order arrives damaged or incorrect?
Please email support@bentoria.co as soon as possible and include your order number, a description of the issue, and clear photos of the product and packaging. We will review the claim and provide an appropriate resolution.
Do not discard the product or packaging until we have completed our review.
How much does shipping cost?
Available shipping methods and charges are displayed at checkout before payment. Shipping costs may vary depending on the product, destination, and delivery method.
Unless otherwise stated at checkout, customers are responsible for any duties, taxes, or fees imposed by the destination country. For custom-made orders shipped on a DDP basis, applicable import duties and taxes are included in the amount shown at checkout.
Where are Bentoria products made?
Bentoria products are designed for our brand and manufactured by selected production partners in China. We work with our partners to maintain our product, material, and quality requirements.
Can I use the $20 welcome discount on any product?
The $20 welcome offer applies to eligible first orders only. It cannot be used on pre-order or custom-made products and cannot be combined with other discounts or promotions. Additional restrictions may apply.