Terms of service

Last updated: August 21, 2026

OVERVIEW

Welcome to Bentoria.

Bentoria is a brand operated by PrimeMatter Goods LLC ("Bentoria," "we," "us," or "our"). PrimeMatter Goods LLC operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

The Services are powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the "Terms"), describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal capacity required to enter into these Terms.

To access certain features or purchase products, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality and security of any customer account credentials and for all activity occurring through your account.

You may not sell, transfer, assign, or license your customer account to another person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, colors, textures, proportions, and other visual characteristics may appear differently depending on your device, screen settings, lighting, photography, or other factors outside our control.

Product photographs, lifestyle images, renderings, measurements, and descriptions are intended to provide a reasonable representation of the product. Minor differences that do not materially affect the product's function or overall character may occur.

Product availability, specifications, packaging, colors, designs, and descriptions may be updated or changed from time to time without prior notice.

We reserve the right to discontinue products and to limit quantities available for purchase by any person, household, geographic region, or jurisdiction where permitted by law.

Nothing in this section limits any rights you may have under applicable consumer protection law.

SECTION 3 - ORDERS

Submitting an order constitutes an offer to purchase products from us.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, unauthorized resale activity, payment issues, or other legitimate business reasons.

An order is not considered finally accepted until payment has been successfully processed and we have confirmed the order.

Please review your order carefully before submitting it.

Cancellation requests are subject to our applicable cancellation rules and the status of order processing. Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it.

If we cancel or materially change an order, we will attempt to notify you using the contact information provided with the order.

Returns and refunds are governed by our Return & Refund Policy.

Products purchased through our consumer store are intended primarily for personal or household use. Unauthorized resale, commercial redistribution, or export for resale may be restricted.

SECTION 4 - PRICES, DISCOUNTS, AND BILLING

Prices, discounts, and promotions may change without notice.

The price charged for an order will be the price displayed and accepted at checkout at the time the order is placed, subject to correction of obvious errors as permitted by applicable law.

Unless otherwise stated, displayed prices may exclude applicable sales tax, shipping charges, duties, customs fees, or other charges that may apply.

Promotional offers, discount codes, and welcome offers may be subject to additional conditions, including minimum purchase requirements, expiration dates, customer eligibility requirements, or limits on use.

Unless expressly stated otherwise, discount codes:

  • cannot be redeemed for cash;

  • may be limited to one use per customer;

  • may not be combined with other offers; and

  • do not by themselves make an item Final Sale.

You agree to provide current, complete, and accurate purchase and payment information.

You represent that you are authorized to use the payment method provided and agree to pay all charges associated with your order, including applicable taxes and shipping charges.

SECTION 5 - SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, and applicable charges will be displayed where available during checkout or described in our Shipping Policy.

Delivery dates and transit times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by carriers, severe weather, customs authorities, natural disasters, transportation disruptions, incorrect addresses provided by customers, or other events outside our reasonable control.

If an order is lost, damaged, or otherwise affected during shipment, please contact us so that we can review the circumstances and determine the appropriate resolution.

Nothing in these Terms is intended to transfer risk of loss to you earlier than permitted under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, trade names, logos, graphics, photographs, text, product designs, layouts, video, audio, and other materials, are owned by PrimeMatter Goods LLC, its affiliates, licensors, or other respective rights holders and are protected by applicable intellectual property laws.

"Bentoria," associated logos, designs, product names, slogans, and other brand elements are trademarks or other intellectual property of PrimeMatter Goods LLC or its licensors, whether registered or unregistered.

You may access and use the Services for personal, non-commercial purposes only.

Without prior written permission, you may not reproduce, copy, modify, distribute, publish, publicly display, sell, license, scrape, commercially exploit, or create derivative works from material contained in the Services except as permitted by applicable law.

Nothing in these Terms grants you ownership of or a license to any trademark, copyright, patent, trade dress, or other intellectual property except for the limited right to use the Services in accordance with these Terms.

Shopify's trademarks and other third-party trademarks remain the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, applications, or services offered by third parties.

Unless otherwise stated, we do not control such third-party tools and provide access to them on an "as is" and "as available" basis.

Your use of third-party tools may be governed by separate terms and privacy policies provided by those third parties.

We may introduce new features, tools, or functionality in the future. Unless otherwise stated, such features form part of the Services and are subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the content, availability, security, privacy practices, or accuracy of third-party websites or services.

If you choose to access third-party sites, you do so subject to the terms and policies of those third parties.

Questions or claims relating to products or services supplied directly by third parties should generally be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Bentoria is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are transactions directly between you and PrimeMatter Goods LLC, operating under the Bentoria brand.

By using the Services, you acknowledge that Shopify is not the seller of products offered by Bentoria and is not responsible for the performance, quality, safety, shipping, returns, or other aspects of purchases made from us, except to the extent Shopify separately provides services directly to you under its own terms.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from your purchase of products from Bentoria.

SECTION 10 - PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

Because the Services are hosted by Shopify, Shopify also collects and processes certain information relating to your access to and use of the Services in accordance with its own privacy practices.

Please review our Privacy Policy and Shopify's applicable privacy notices for additional information regarding personal information, cookies, marketing, international transfers, and privacy rights.

SECTION 11 - FEEDBACK AND REVIEWS

If you voluntarily submit reviews, photographs, comments, ideas, suggestions, testimonials, or other content to us ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, translate, distribute, and display that Feedback in connection with our business and marketing activities, to the extent permitted by applicable law.

You represent that you have the rights necessary to submit the Feedback and that it does not violate the rights of others.

Where required by law, we will disclose or require disclosure of material relationships, incentives, or compensation associated with reviews or endorsements.

We reserve the right, but are not obligated, to remove content that violates applicable law, these Terms, or our reasonable content standards.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, incorrect pricing, inventory errors, outdated information, or other inaccuracies.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If an order is cancelled after payment due to an error, we will refund amounts paid for the cancelled portion of the order.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • violate applicable laws or regulations;

  • infringe intellectual property or privacy rights;

  • engage in fraud, harassment, abuse, or unlawful conduct;

  • distribute malicious software;

  • impersonate another person or entity;

  • interfere with the security or operation of the Services;

  • collect personal information unlawfully;

  • send spam or unauthorized solicitations;

  • circumvent security, access restrictions, or technical protections; or

  • access or scrape the Services using automated methods in violation of applicable law or our technical restrictions.

We reserve the right to restrict or terminate access to the Services for violations of these Terms.

SECTION 14 - AUTOMATED AGENTS

Software agents, automated systems, bots, or similar technologies may not access or interact with the Services in a way that circumvents our security controls, access restrictions, rate limits, CAPTCHAs, robots instructions, or other technical protections.

Where automated access is expressly permitted, such systems must accurately identify themselves and comply with applicable technical requirements and laws.

We may restrict or block automated access where reasonably necessary to protect the Services, our customers, or our business.

SECTION 15 - TERMINATION

We may suspend or terminate your access to all or part of the Services if you materially violate these Terms, engage in fraud or abuse, threaten the security of the Services, or where termination is otherwise reasonably necessary and permitted by law.

Termination does not affect obligations or liabilities that arose before termination.

Sections that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and privacy provisions, will remain effective.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Except for warranties expressly provided by us or rights that cannot legally be excluded, we disclaim implied warranties to the extent permitted by law.

Nothing in these Terms excludes or limits any statutory warranty, consumer protection right, or remedy that cannot lawfully be waived.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PrimeMatter Goods LLC, Bentoria, our affiliates, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the Services.

This includes, where permitted by law, lost profits, lost revenue, lost savings, loss of data, or similar losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be waived under applicable consumer protection laws.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless PrimeMatter Goods LLC, Bentoria, and our affiliates, officers, employees, contractors, agents, licensors, and service providers from third-party claims, damages, liabilities, and reasonable legal expenses arising from your unlawful use of the Services, material breach of these Terms, or violation of another person's legal rights.

This obligation does not apply to the extent a claim results from our own unlawful conduct or negligence where liability cannot legally be excluded.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies incorporated by reference, constitute the agreement governing your use of the Services and supersede prior agreements relating to the same subject matter.

Nothing in this section limits rights or representations that cannot legally be excluded.

SECTION 21 - ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent except where applicable law provides otherwise.

We may assign or transfer our rights and obligations in connection with a merger, corporate reorganization, sale of business assets, financing, or other legitimate business transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence provide otherwise.

Subject to applicable mandatory law, disputes arising out of or relating to these Terms or the Services will be subject to the jurisdiction of the appropriate state or federal courts located in Wyoming.

Nothing in this section deprives a consumer of protections or remedies that cannot legally be waived under applicable law.

SECTION 23 - HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Services, business practices, technology, or legal requirements.

The updated Terms will be posted on this page with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms may be sent to:

Bentoria
Operated by PrimeMatter Goods LLC
Email: support@bentoria.co

Additional business contact information may be made available on our Contact Information page.