Refund policy

Return & Refund Policy

Last updated: August 21, 2026

We want you to be happy with your Bentoria purchase. If something isn't right, we're here to help.

30-Day Return Policy

We accept eligible returns requested within 30 days after your order has been delivered.

To be eligible for a return, the item must be unused, clean, and in the same condition in which you received it, with all original components, accessories, and packaging included. You will also need your order number or other proof of purchase.

Products that have been used outdoors, washed, damaged after delivery, altered, or returned incomplete may not be eligible for return unless the product was defective or damaged when received.

Starting a Return

To request a return, please contact us at [support@bentoria.co] and include your order number and the reason for your return.

If your return is accepted, we will provide instructions on where and how to send your package. Please do not send products to our business or registered agent address unless we specifically instruct you to do so.

Items returned without first requesting and receiving return authorization may not be accepted.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error or defect on our part, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return results from an incorrect, defective, or damaged item received.

If you receive an incorrect, defective, or damaged item, please contact us so that we can evaluate the issue and, where appropriate, arrange a replacement, refund, or return at no additional shipping cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item arrives damaged or defective, or if you receive the wrong item.

Please include your order number and, where appropriate, photographs showing the issue. We will review the information and work with you to resolve the problem.

Non-Returnable Items

Gift cards and products specifically identified as Final Sale at the time of purchase cannot be returned, except where required by applicable law.

Promotional discounts, including welcome offers or discount codes, do not by themselves make an item Final Sale.

If you have questions about whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different product or variation is to return the eligible item in accordance with this policy and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed by us. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [support@bentoria.co].

Contact Us

If you have any questions about a return or refund, please contact:

Bentoria
Operated by PrimeMatter Goods LLC
Email: [support@bentoria.co]