Effective date: August 26, 2026
1. Scope
This Pre-Order Policy applies to products identified as “Pre-Order” on the Bentoria website. It supplements our Terms of Service, Shipping Policy, Privacy Policy, and 30-Day Return Policy. If there is a conflict concerning a pre-order, this Pre-Order Policy controls to the extent permitted by applicable law.
2. What a Pre-Order Means
A pre-order is an order for an item that is not currently in stock and ready to ship. The product page and checkout will identify the item as a pre-order and display an estimated shipment date or shipment window before you place your order.
3. Price and Payment
The pre-order price is $89 per eligible item unless a different price is clearly shown on the product page. Full payment, including applicable taxes and shipping charges, is collected at checkout.
The Bentoria $20 welcome offer and other promotions do not apply to pre-orders unless we expressly state otherwise. A pre-order price cannot be combined with the welcome offer.
4. Estimated Shipment Timing
The estimated shipment date or shipment window shown when you order is our good-faith estimate based on the information reasonably available to us. It is not a delivery date.
Transit, customs, carrier, weather, production, and warehouse events can affect timing. We will not silently extend an expired shipment promise. If we learn that we cannot ship within the promised time, we will provide the notice and options required by applicable law.
5. Changes or Delays
If shipment is delayed, we may send you a delay notice with a revised estimated shipment date or, if we cannot reasonably provide one, an explanation that the revised date is not yet known.
The notice will explain your available options, including how to cancel and receive a full refund when required. We may ask you to consent to the delay.
If required consent is not received, or if applicable law otherwise requires cancellation, we will cancel the unshipped order and issue a prompt refund to the original payment method.
6. Cancellation Requests
You may request cancellation within 24 hours after placing your pre-order by contacting support@bentoria.co and including your order number. We normally approve requests received within that period if fulfillment has not begun.
After 24 hours, cancellation requests are reviewed and are not guaranteed, except when cancellation or a refund is required by applicable law or expressly offered in a Bentoria delay notice.
Nothing in this section limits any non-waivable right to cancel an unshipped delayed order. Once an order has shipped, it cannot be canceled and must be handled under our 30-Day Return Policy.
7. Refunds for Canceled Pre-Orders
Approved or legally required pre-order cancellations are refunded to the original payment method. We refund the amount paid for the canceled item and any related amounts required by law.
Your financial institution may require additional time to post the refund after Bentoria processes it. We do not require you to accept store credit instead of a refund.
8. Address or Order Changes
Contact support@bentoria.co as soon as possible to request an address or order change. Changes are not guaranteed after processing begins.
You are responsible for providing a complete and accurate shipping address. If an order includes both pre-order and in-stock items, Bentoria may ship items separately and may send separate tracking messages.
9. Shipment and Delivery
When your pre-order ships, we will send a shipment confirmation to the email address used for the order.
Delivery estimates provided by the carrier begin after shipment and can change. Risk of loss and title are governed by our Terms of Service and applicable law.
10. 30-Day Returns After Delivery
Pre-order items are eligible for Bentoria’s 30-Day Return Policy on the same basis as eligible in-stock items. The 30-day return period begins on the date the item is delivered, not on the date the pre-order was placed.
To qualify, the item must meet the condition, packaging, proof-of-purchase, authorization, and other requirements stated in the Return Policy.
Return shipping charges, original shipping charges, exclusions, and refund timing are governed by that policy, except where applicable law requires otherwise.
11. Quantity Limits and Order Cancellation by Bentoria
We may limit pre-order quantities, reject suspected fraud or abuse, or cancel an order we cannot fulfill.
If Bentoria cancels an unshipped pre-order, we will notify you and provide a prompt refund to the original payment method.
12. CONTACT US
For questions, cancellation requests, or address changes, contact:
Email: support@bentoria.co
Website: https://bentoria.co
Please do not send product returns without prior authorization. The applicable return address will be provided by Bentoria Customer Support after a return request is approved.